Incorporating on-demand transport into payment services for public passenger transport is a key aspect of the strategy of a number of European cities, as by guaranteeing hassle-free journeys it succeeds in attracting passengers and promoting public transport. Transportation demand responder transforms into a solution to the problems of co-ownership and urban mobility, placing passengers close to their desired destination and ensuring the mobility of the first and last vehicle.

The new electric buses will run from Manastirski livadi-East quarter through Manastirski livadi-West quarter, Pavlovo quarter to the Buxton tram stop. On their route the electric buses will stop at major public transport stops in the residential areas, allowing passengers to make easy transfers.

In addition to the main ones, up to 40 additional points for stopping, alighting and boarding will be created at the request of passengers, which will be able to be used in 2 ways - by means of a request from the user through the specially developed mobile application BUSINN or by means of an indication to the driver (waving with hand in a designated place/pressing the stop button in the vehicle).

Any user can make a request on the BUSINN mobile application, which will offer the most convenient possible drop-off/pick-up point. Electric buses will also have the possibility to depart from their main route in order to provide the most convenient point for passengers. Deviation possibilities are presented in Picture 1 above, on the route map, as polygons (in colors corresponding to the direction of movement of the electric buses).

The BUSINN mobile application provides information about the exact movement of electric buses and will give an approximate time when it will be at the requested point.

The electric buses will run every weekday from 6:30 a.m. to 10:10 p.m., with an interval of 16 to 18 minutes during peak hours, and a dynamic schedule during off-peak hours.

The "demand-responsive transport" service will be provided with the following vehicle documents for travel by public urban transport on the territory of the Sofia Municipality, namely:

Short-term transport documents - tickets

         - Ticket 30 plus - ticket allowing travel with transfers within the first 30 minutes
         - Ticket 60 plus - ticket allowing travel with transfers within the first 60 minutes 
         - A single journey ticket without the right to transfer, issued by the driver on paper 
         - The single journey ticket sold by a passenger regularity controller

Short-term transport documents - cards

        - One day/day pass;
        - One-day Green Ticket
        - Daily card with aggregation
        - 24 hour card
        - 72 hour card
        - Sofia card
        - Calendar week map with aggregation

Long-term transport documents

        - Monthly card for all lines
        - Annual (twelve month) card for all lines

The public service will be performed by the internal operator "Metropolitan Electric Transport"

In the context of the efforts of the Metropolitan Municipality to improve air quality and optimize transport schemes so that public transport is accessible, convenient and preferred by the residents and guests of the capital, with the provision of the "demand-responsive transport" service.

The Municipality of Sofia, as a leading partner in the INNOAIR project, sets the following main goals:

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